Shipping policy
Shipping
Each order is prepared, packed and shipped to you directly from our office in Sheffield and all orders are dispatched using your selected delivery service. As soon as your order is dispatched, you will receive a tracking number so that you can track the progress of your delivery.
United Kingdom
| Delivery option | Estimated delivery* |
| Royal Mail 24 | 1–2 working days |
| Royal Mail 48 | 2–3 working days |
International
All international orders – Delivered duty unpaid (DDU). The customer is responsible for paying any import costs to the shipping carrier, such as duties, import taxes, or brokerage/disbursement fees upon delivery.
| Delivery option | Estimated delivery* |
| Royal Mail International Tracked and Signed | 7–10 working days (Europe) |
| Royal Mail International Tracked and Signed | 10–14 working days (Rest of World) |
*All delivery dates shown are estimates and these are not guaranteed. These times are likely to be extended during the holidays or busy times of the year. We can not investigate a 'lost' package until 7 days have passed with no updates on the tracking system.